Terms and Conditions
Welcome to KenovaLabs. These Terms and Conditions govern the engagement, software engineering services, AI solutions, and digital products provided by KenovaLabs
1. Acceptance of Terms & Scope of Services
These Terms and Conditions constitute a legally binding agreement between you (whether individually or on behalf of an entity, "Client", "you") and KenovaLabs ("KenovaLabs", "we", "our", or "us").
KenovaLabs specializes in high-impact technology solutions, including sovereign AI agent architectures, intelligent business process automation, enterprise web and mobile engineering, and data decision intelligence systems. Services may be contracted via project milestones, dedicated engineering retainers, or custom service level agreements.
2. Statements of Work (SOW) & Deliverables
All formal project engagements are formalized through one or more Statements of Work (SOW) or written proposals specifying:
- The architectural scope, features, and technical specifications of the project.
- Estimated development sprints, milestone review schedules, and production deliverables.
- Payment milestones, invoicing schedules, and currency arrangements.
- Hosting, deployment, maintenance, and post-launch support guarantees.
Any scope revisions or change requests will be evaluated and agreed upon in writing prior to implementation to maintain transparent timelines and resource allocation.
3. Intellectual Property & Ownership
Upon receipt of full payment for agreed milestones, all bespoke source code, UI designs, and custom software created explicitly for the Client transfer entirely to the Client as work-made-for-hire or via total intellectual property assignment.
KenovaLabs retains ownership of pre-existing libraries, developer accelerators, AI templates, and reusable modules. Clients receive a perpetual, non-exclusive, irrevocable, worldwide license to utilize, modify, and build upon these integrated libraries within their deployed product.
4. Confidentiality & Non-Disclosure
Both parties agree to treat all business plans, system architectures, customer databases, proprietary algorithms, and trade secrets disclosed during discovery and execution as strictly confidential.
KenovaLabs implements bank-grade digital encryption, role-based access, and sandboxed development environments. We sign bilateral Non-Disclosure Agreements (NDAs) prior to onboarding sensitive enterprise systems.
5. Warranties & Limitation of Liability
KenovaLabs warrants that all engineering solutions will be delivered in accordance with modern industry standards, sound cybersecurity hygiene, and clean architectural practices.
To the maximum extent permitted by applicable law, neither party shall be liable for indirect, incidental, punitive, or consequential damages resulting from system disruptions or third-party cloud infrastructure outages beyond reasonable control. KenovaLabs' total cumulative liability under any claim shall not exceed the total fees paid by the Client under the applicable SOW during the six (6) months prior to the incident.
6. Governing Law & Dispute Resolution
These Terms, and any dispute or controversy arising out of or in connection with them, shall be governed by, construed, and enforced in accordance with the Laws of the Republic of Rwanda.
The parties will first seek amicable resolution through good-faith commercial negotiation. In the event an amicable agreement cannot be reached within thirty (30) days, disputes shall be submitted to the exclusive jurisdiction of the competent courts of Kigali, Rwanda, or resolved via the Kigali International Arbitration Centre (KIAC) upon mutual written consent.
7. Corporate Coordinates & Notices
Questions regarding our terms or engagement models?
Our team is ready to discuss your software architecture, compliance requirements, and custom agreements.